info@brightandplus.com
Please read our return policy below.
We only replace shipped and received items if they are found defective or damaged. If we are unable to resolve the problem directly, the item in question must be returned in its original packaging for inspection. Once the item has been inspected and the fault confirmed, we will issue a replacement or a refund. If we are unable to find a fault with the item, we will return the item to you and an additional charge for delivery will be taken.
If you wish to make a change to the product you have just ordered, please contact us for the price difference, the timing of supply, or anything else, and our team will ask you to confirm whether you wish to go ahead with the change.
If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.
If after ordering your item(s) you decide you no longer want them please notify our team at info@brightandplus.com and provide the Name of the Receiver, Order Number, or Email Address entered upon checkout.
Note if the order has been shipped we will not be able to cancel the order and you will be obliged to the standard returns procedure.
We must be notified of any damages within 48 hours of receipt.
If we are unable to resolve the problem directly, the item in question must be returned in its original packaging for inspection.
Once the item has been inspected and the fault confirmed, we will issue a replacement or a refund.
If we are unable to find a fault with the item, we will return the item to you and an additional charge for delivery will be taken.
If you have modified your item before the return then any warranty that would be applied will become void, and a refund will not be given.
*Refunds will not be considered beyond the allowable period*
SHIPMENT DELAYS
Third-party shipment companies can never be 100% secure - delays, missing parcels, and damaged goods can occur.
To ensure you are protected, after 60 business days of when your order is placed you are eligible for a refund and to keep the products if they have not gone missing in transit.
All customers will receive a refund for proven lost parcels in transit.
Delays due to customers not paying custom charges or picking up parcels from local postal offices are the responsibility of the customer and will not be refunded.
NON PICK-UPS
As a Customer it is your responsibility to Collect you Item(s) from your local Post office/ pick up point. If you were not available when your Item(s) arrived as the Delivery services used are third party. Your Item(s) risked being shipped back to our overseas warehouse if you do not collect your items in time. We do not cover refunds for Item(s) not collected, however if items are shipped back we will issue a reshipment back to you or replacement. Note, we are not responsible for contacting/organising pick ups with your post office.
RETURNS ELIGIBILITY