For orders stored in one of our warehouses, it will take 3-10 business days to arrive. For products that come from our international warehouses, it may take anywhere from 7-20 business days for your product to arrive depending on where you live.
Our warehouses are strategically located in the US, Canada, Australia, Europe and Hong Kong. bright&plus can serve a wide range of clients around the world.
Our warehouses stock a wide selection of products, however, in the event that your nearest warehouse is out of stock, we ship from our Hong Kong warehouse. This ensures that our customers receive their orders in a timely manner, regardless of their location.
Please also note that if your purchased item is on pre-order, it may take longer to arrive at your door due to a make-to-order timeline. Most pre-ordered products will take around 45 business days to ship.
Please understand that if we have a production backorder, we will arrive at your order in the queue. Our products are in demand and we are a small production team. We don't cut corners on production quality.
Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 10 days of delivery in the original condition and packaging.
This does NOT apply to made-to-order items. Some items are not eligible for a return.
There is a 5% cancellation fee to cover transaction processing costs that are not refunded to us by Shopify if we process a cancellation.
You can choose between a refund in store credit or a refund to your original payment method.
Bright & Plus does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 7-10 business days.
Please contact us using the contact form to the side to initiate a return! :)
As long as your product has not been submitted for fulfillment by us, we can cancel the order as long as the notice was made within 24 hours. Post 24 hours, a 10% cancellation fee will be applied. There will be no cancellation fee prior to the 24 hours!
If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product! This means, we CANNOT cancel your order it must be refunded.
We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.
bright&plus operates in many countries around the world! We have several warehouses around the world. We have 2 warehouses in the US in Delaware and in Nevada. Then we have a warehouse in each of the following countries: Canada, Australia, Germany, Dubai and Hong Kong.
Please contact us directly to find out which address to send returns to, as each customer is associated with the distribution center closest to their geographic location.